Welcome to SCTelecom.
Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you use our website, products, and services, including Internet, Mobile, TV, and Home Phone services.
By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
- Full name
- Billing and service address
- Email address
- Phone number
- Payment information
- Government-issued ID (if required for service verification)
B. Account & Service Information
- Service plan details
- Usage data (internet, TV, phone)
- Customer support interactions
- Installation and service history
C. Technical Information
- IP address
- Device type
- Browser type
- Cookies and tracking technologies
- Network performance data
2. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process payments and billing
- Set up installations and service appointments
- Improve network performance and customer experience
- Respond to customer service requests
- Send service updates, promotions, or important notices
- Prevent fraud and unauthorized activity
- Comply with legal obligations
3. How We Share Information
SCTelecom does not sell your personal information.
We may share information with:
- Trusted service providers (billing processors, installation partners, technical support vendors)
- Regulatory authorities when required by law
- Law enforcement agencies if legally obligated
- Business partners involved in delivering bundled services
All third parties are required to protect your information and use it only for authorized purposes.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website performance
- Analyze traffic and usage trends
- Personalize your experience
- Support marketing efforts
You may disable cookies through your browser settings, but some features may not function properly.
5. Data Security
We implement administrative, technical, and physical safeguards to protect your information, including:
- Encrypted payment processing
- Secure data storage
- Restricted internal access
- Regular system monitoring
While we take reasonable measures to protect your data, no system can be guaranteed 100% secure.
6. Your Privacy Rights
Depending on your state of residence, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
- Request details about how your data is used
To exercise your rights, please contact us using the information below.
7. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
8. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When no longer required, data is securely deleted or anonymized.
9. Third-Party Links
Our website may contain links to third-party websites. SCTelecom is not responsible for the privacy practices or content of those external sites.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of our services indicates acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
SCTelecom Customer Support