Welcome to SCTelecom. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you use our website, products, and services, including Internet, Mobile, TV, and Home Phone services.
By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
Full name
Billing and service address
Email address
Phone number
Payment information
Government-issued ID (if required for service verification)
B. Account & Service Information
Service plan details
Usage data (internet, TV, phone)
Customer support interactions
Installation and service history
C. Technical Information
IP address
Device type
Browser type
Cookies and tracking technologies
Network performance data
2. How We Use Your Information
We use your information to:
Provide and maintain our services
Process payments and billing
Set up installations and service appointments
Improve network performance and customer experience
Respond to customer service requests
Send service updates, promotions, or important notices
Prevent fraud and unauthorized activity
Comply with legal obligations
3. How We Share Information
SCTelecom does not sell your personal information.
We may share information with:
Trusted service providers (billing processors, installation partners, technical support vendors)
Regulatory authorities when required by law
Law enforcement agencies if legally obligated
Business partners involved in delivering bundled services
All third parties are required to protect your information and use it only for authorized purposes.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website performance
Analyze traffic and usage trends
Personalize your experience
Support marketing efforts
You may disable cookies through your browser settings, but some features may not function properly.
5. Data Security
We implement administrative, technical, and physical safeguards to protect your information, including:
Encrypted payment processing
Secure data storage
Restricted internal access
Regular system monitoring
While we take reasonable measures to protect your data, no system can be guaranteed 100% secure.
6. Your Privacy Rights
Depending on your state of residence, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Opt out of marketing communications
Request details about how your data is used
To exercise your rights, please contact us using the information below.
7. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
8. Data Retention
We retain personal information only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements
When no longer required, data is securely deleted or anonymized.
9. Third-Party Links
Our website may contain links to third-party websites. SCTelecom is not responsible for the privacy practices or content of those external sites.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of our services indicates acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
SCTelecom Customer Support